UoVT Helpline
Student & Staff Wellbeing at UoVT
UoVT Helpline
A confidential mental health helpline for UoVT students and staff, improving accessibility to mental healthcare and supporting mental and social wellbeing.
Advantages of a Helpline
Helplines serve as a first point of contact and are easily accessible, usually in close proximity to the population via a mobile phone, landline, or the Internet. Compared to conventional methods, helplines are a more cost-effective way of providing information, advice, referral, and help. They provide an interactive service to callers who are actively listened to by someone with a professional understanding of their situation. Most importantly, helplines address the issue of stigma. When carefully operated, they offer a safe and easy first contact with sources of information and with treatment.
- Easily accessible via mobile, landline, or internet
- Cost-effective information, advice, and referral
- Actively listened to by trained professionals
- Addresses stigma around mental health
- Safe and confidential first point of contact
- Connects callers to appropriate treatment and resources
Advantages of a Helpline
Helplines serve as a first point of contact and are easily accessible, usually in close proximity to the population via a mobile phone, landline, or the Internet. Compared to conventional methods, helplines are a more cost-effective way of providing information, advice, referral, and help. They provide an interactive service to callers who are actively listened to by someone with a professional understanding of their situation. Most importantly, helplines address the issue of stigma. When carefully operated, they offer a safe and easy first contact with sources of information and with treatment.
- Easily accessible via mobile, landline, or internet
- Cost-effective information, advice, and referral
- Actively listened to by trained professionals
- Addresses stigma around mental health
- Safe and confidential first point of contact
- Connects callers to appropriate treatment and resources
Methods
IT support is provided through the IT support center, with a dedicated webpage offering necessary information and links to the helpline. Mobile phones are assigned to counselors on a call roster to ensure continuous availability across all UoVT premises.
- Dedicated helpline webpage with information and resources
- Mobile phones assigned to counselors on rotating call roster
- Coverage across all UoVT premises
- IT support provided through the IT support center
- Both paper-based and electronic record mechanisms adopted
Methods
IT support is provided through the IT support center, with a dedicated webpage offering necessary information and links to the helpline. Mobile phones are assigned to counselors on a call roster to ensure continuous availability across all UoVT premises.
- Dedicated helpline webpage with information and resources
- Mobile phones assigned to counselors on rotating call roster
- Coverage across all UoVT premises
- IT support provided through the IT support center
- Both paper-based and electronic record mechanisms adopted
Requirements
Trained and consenting counselors from UoVT staff are enrolled through open advertisements. They are briefed on helpline setup and execution by clinical psychologists and psychiatrists through knowledge-sharing workshops. Counselors are assigned on an on-call roster and provided with a dedicated mobile phone. Both paper-based and electronic record mechanisms are adopted to maintain accountability and effective management of clients.
- Trained consenting counselors recruited from UoVT staff
- Briefing workshops led by clinical psychologists and psychiatrists
- On-call roster to ensure 24/7 coverage
- Dedicated mobile devices provided to counselors on duty
- Paper-based and electronic records for accountability
- Effective and confidential client management system
Requirements
Trained and consenting counselors from UoVT staff are enrolled through open advertisements. They are briefed on helpline setup and execution by clinical psychologists and psychiatrists through knowledge-sharing workshops. Counselors are assigned on an on-call roster and provided with a dedicated mobile phone. Both paper-based and electronic record mechanisms are adopted to maintain accountability and effective management of clients.
- Trained consenting counselors recruited from UoVT staff
- Briefing workshops led by clinical psychologists and psychiatrists
- On-call roster to ensure 24/7 coverage
- Dedicated mobile devices provided to counselors on duty
- Paper-based and electronic records for accountability
- Effective and confidential client management system
Helpline Staff
Our helpline is supported by a dedicated team of qualified professionals committed to your wellbeing.
Staff Member
Senior Counselor
Student Welfare
Staff Member
Counselor
Student Welfare
Staff Member
Counselor
Student Welfare
Reach Out Anytime
Our helpline is here for you. All calls are confidential.